Our Complaints Process
We strive to ensure that all our customers receive the best service.
When we do receive complaints, we investigate these fully to identify root causes. Our quality management team record and investigate all issues and take action to prevent issues from happening again.
The process for complaints is as follows:
Our team will gather all the information required to investigate the complaint
Complainants can speak to a director to resolve the issue, if they wish.
Our team will complete a formal record of the complaint and pass this to a manager not involved in the job in question.
Manager will investigate complaint formally, and update the complainant of any progress.
Manager will confirm in writing to the complainant the corrective actions taken to resolve the complaint.
If you wish to make a formal complaint, please address these in writing to the Quality Manager and send to info@sprattandhamer.co.uk
